How we handle your info at the shop
Last Updated: November 5, 2025
Look, we get it - nobody actually reads these things. But honestly, we're just a small auto repair shop in Calgary trying to do right by our customers. We're not selling your data to sketchy companies or doing anything weird with your information.
This policy explains what happens when you give us your contact details to book an appointment or when you visit our website. We've tried to keep it straightforward without all the legal mumbo-jumbo (though there's still some of that, unfortunately).
Bottom line? We collect what we need to fix your car and keep in touch with you. That's it. If you've got questions, just give us a call at (403) 555-8742 and we'll chat about it over coffee.
When you book with us or bring your vehicle in, we'll ask for:
We maintain service records for your car because it actually helps us do a better job. Things like:
Our website collects basic info like your IP address, browser type, and which pages you check out. Nothing creepy - just standard website analytics so we know if people are actually finding our winter prep page useful or not.
We're not doing anything fancy here. Your info helps us:
Schedule appointments, order parts, communicate about repairs, keep track of what we've done to your car.
Process payments, send invoices, deal with warranty claims if something goes sideways.
Send appointment reminders, seasonal maintenance tips (winter's coming!), special offers if you're into that.
Figure out what's working and what needs tweaking. Your feedback actually matters to us.
Important: We won't use your info for anything you didn't sign up for. If you book a brake job, we're not gonna start spamming you with random marketing emails unless you say it's cool.
We take security seriously, even though we're not dealing with state secrets or anything. Here's what we do:
Digital records are password-protected. Physical paperwork stays locked up.
Our website uses HTTPS so data sent online is encrypted.
Only staff who need it can access customer info.
Real talk though - no system is 100% bulletproof. We do our best, but if somehow there's a data breach, we'll let you know ASAP and work with the authorities to sort it out.
Our payment processing is handled by certified third-party services that meet industry standards. We never see or store your full credit card details on our systems.
Under Canadian privacy laws (specifically PIPEDA), you've got some rights when it comes to your personal info:
Wanna see what we've got on file? Just ask. We'll show you your service records and contact details we have stored.
If something's outdated or incorrect (maybe you moved or got a new phone), let us know and we'll update it right away.
Want us to delete your info? We can do that, though we might need to keep some records for legal or warranty purposes. We'll let you know what we can and can't delete.
Don't wanna get our seasonal maintenance reminders or special offers? No problem. You can unsubscribe anytime or just tell us to stop.
To exercise any of these rights: Give us a call at (403) 555-8742 or shoot us an email at service@frostvalorghold.info. We'll usually handle it within a few days, though complex requests might take up to 30 days.
Sometimes our website might link to other sites - maybe a parts manufacturer's warranty page or a technical article. Once you click those links, you're on their turf and their privacy policies apply, not ours.
We try to only link to reputable sites, but we can't control what they do with your data. So if you're clicking through to another website, you might wanna check out their privacy policy too.
Same goes for social media. If we share something on Facebook or Instagram and you interact with it there, that's between you and the social platform.
We don't keep your info forever. Here's generally how long we hang onto stuff:
If you specifically ask us to delete your data sooner, we'll do what we can while still meeting our legal obligations.
Look, privacy policies can be confusing. If you've got questions or concerns about how we handle your data, don't hesitate to reach out. We'd rather explain it over the phone than have you worry about it.
2847 Heritage Drive SW
Calgary, AB T2S 2K1